In the case of Folmer v VicSuper Pty Ltd & Anor [2018] NSWSC 1503, Susan Jane Folmer, a former member of industry fund super fund VicSuper commenced proceedings against the insurance provider for the fund, AMP Life and VicSuper Pty Ltd.
Ms Folmer, who previously worked as a community development officer and counsellor, ceased working with her employer at the end of January 2008 as a result of her disabilities.
On 15 October 2014, the plaintiff, Mr Folmer, lodged a claim with the trustee for the payment of a TPD benefit under the insurance policy, and the trustee, in turn, lodged the claim with the insurer around 5 January 2015.
Ms Folmer asserted that, as a result of her disabilities, she had not worked since ceasing work with the employer in January 2008. She claimed to have qualified as being TPD, within the provisions of the insurance policy as she “has been continuously unable to work because of injury of illness for the TPD Waiting Period” and because she was “unable ever again to work for reward in any business, occupation, or regular duties for which she is reasonably qualified by education, training or experience”.
On 16 March 2017, the trustee declined the plaintiff’s claim. On a date, or dates, the subject of dispute, the insurer declined the plaintiff’s claim, the court heard.
On 19 April 2017, the plaintiff commenced the proceedings by statement of claim, against the trustee and National Mutual Life Association of Australasia Limited (NMLA), the corporate predecessor of AMP Life Limited.
At the conclusion of the final oral submissions made by counsel for the defendants, the court enquired of counsel for the plaintiff whether the plaintiff was pursuing the claim against the trustee. After obtaining instructions, counsel answered that the plaintiff did not intend to press the claim brought against the trustee and accepted that proceedings against the trustee should be dismissed.
In its determination, the court decided that the definition of TPD had been satisfied under the terms of the policy and ordered AMP Life Limited to pay the sum of $90,000, plus interest, to the trustee for distribution to the plaintiff.
In his judgement, Justice Philip Hallen noted that the TPD final claim summary issued by the insurer did not identify any categories of full-time work in business, occupation or regular duties, for which the plaintiff was reasonably qualified by education, training or experience, which she would be able to perform.
“Taken overall, the decision in the TPD Final Claim Summary reflected a failure by the insurer to consider whether, in the real world, “full-time business, occupation or regular duties” for a person suffering from the psychological condition from which the plaintiff was suffering, and who was taking both anti-depressant, and anxiolytic, medication, was reasonably available,” said Justice Hallen.
“In this regard, the opinion formed by the insurer was not open to it acting reasonably and fairly in the consideration of the claim.”
He also said that the insurer took “too narrow view” of the concept of being unable to ever again work for reward, carrying out full-time business, occupation or regular duties for which she was reasonably qualified by education, training or experience, by failing to have “due regard to the psychological obstacles, and difficulties with memory, and competitive disadvantages that would be likely to adversely impact upon her ability to do so”.
“The insurer also failed to consider, in any meaningful way, the effect of the medication which the Plaintiff was being prescribed for her psychological condition. Thus, the insurer failed to take into account a significant component of the Plaintiff’s incapacity,” he stated.
“I am satisfied that, as at July 2008, the requirement relating to her inability to work “full-time” in any business, occupation or regular duties for which she was reasonably qualified by education, training or experience, was satisfied.”
Thank you for your supportive comments and points.
How is it this and the comments on here never got aired at the Royal Commission, and yet they crucified the like of Dover and that Sam Henderson for relatively minor issues???? Haynes was worded up either by the union thugs who run ISA as their cash cow or the left leaning ASIC. Pathetic.
ASIC or RC?????? Can any of the clowns running these two give a legitimate reason this case and the numerous ones EXACTLY like this never came to light throughout the supposedly ‘independent’ investigations?????? About time a publication had the guts to bring to light some real factual ‘bad’ press about industry funds!!
I wonder if ASIC will conduct a review of all declined TPD from within the Industry Fund sector? I know of a few claims where the insurer has approved the claim but the Industry Fund Trustees have blocked the payment on the basis the member was not ‘at work’ on the day the underlying insurer was changed BY THE TRUSTEE. The member was in the fund continuously, always had premiums deducted by the fund, yet a decision by the trustee has seen them act against the interests of a member who they hold a fiduciary duty to.
There has been much made of the recent AMP ‘charging insurance to dead people’ reports, but when u look at the numbers its around $300 per person, irrelevant to the individuals and their families, yet these type of refusals to pay by Industry Funds are in the tens or even hundreds of thousands and absolutely life changing to the individual and their families.
And why did they refuse? Well it wouldnt have anything to do with participating in bonus pools for keeping paid claims below a certain level….compare that pair!!
A win for common senses against corporate greed