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ATO’s robo-advice update cops backlash

Digital advice provider
Miranda Brownlee
07 March 2018 — 2 minute read

A digital advice provider has questioned the ATO’s interpretation of how unlicensed accountants can refer clients to robo-advisers and their ability to guide clients through the online advice scoping tools.

Last week, the ATO released an update on robo-advice for SMSF professionals and trustees which stated that while unlicensed accountants can provide basic information such as robo-adviser contact details “they can’t guide [trustees] through the process or endorse any advice provided by the robo-adviser”.

Speaking to SMSF Adviser, ASAP Advice founder Jim Hennington said the update confuses the ‘mere referral’ exemption under regulation 7.6.01(1) of the Corporations Regulations 2001 which applies to arranging for a ‘particular financial service’ and restricts the referrer to only providing contact details of that AFSL holder.


“Last week’s ATO update has incorrectly assumed that because this exemption exists, accountants must rely on it when referring to a financial adviser or digital adviser — but this is a logic error. There is no financial service [with] arranging for licensed product advice to be provided, and so nothing to be exempted from,” said Mr Hennington.

“Accountants can assist their clients with the referral process and in using online advice scoping tools, providing they have careful policies in place to ensure their client understands the advice is delivered by a different AFSL holder and not themselves.”

Mr Hennington said there also seems to be confusion around what constitutes a recommendation to use a product where an accountant makes a referral to an adviser who only recommends a narrow range of products.

“We have sought senior legal advice on this key issue. Provided that the intent of the referral is to ensure the client gets advice before making a decision then the referral itself is not financial product advice,” he said.

“It is the adviser, not the accountant, who is responsible for ensuring the scope of their service meets the personal needs of the client. Licensed advisers and digital advisers must decline to provide advice if the advice can’t be scoped in the best interests of the client.”

The focus of accountants instead, he said, should be on ensuring that clients understand there is a “clear divide between the accounting services and the advice services provided by any adviser”. 

“It’s compulsory for certain transactions to have a statement of advice (SOA) from a licensed adviser because of the arranging laws. Establishing an SMSF as a replacement product for a rollover out of an existing superannuation fund is the obvious example,” he said.

“Whilst ASIC have not publicly held anyone to account so far, the other huge risk is that your PI and Professional Liability Scheme won’t cover you if you break the rules and make a mistake or have a disgruntled client.”

The ATO has retracted its robo-advice warnings, and issued the following statement to SMSF Adviser:
Today the ATO has removed from our website information for SMSF Trustees and advisors we published last week relating to robo-advice. The article contained some inaccurate and unclear information. We regret any uncertainty the article may have raised. The ATO will publish links on our website to the official information and guidance about this topic published by ASIC, the primary regulator on the provision of financial advice, including robo-advice.
Miranda Brownlee

Miranda Brownlee


Miranda Brownlee is the deputy editor of SMSF Adviser, which is the leading source of news, strategy and educational content for professionals working in the SMSF sector.

Since joining the team in 2014, Miranda has been responsible for breaking some of the biggest superannuation stories in Australia, and has reported extensively on technical strategy and legislative updates. Miranda has also directed SMSF Adviser's print publication for several years. 

Miranda also has broad business and financial services reporting experience, having written for titles including Investor Daily, ifa and Accountants Daily.

You can email Miranda on: This email address is being protected from spambots. You need JavaScript enabled to view it.

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