The new capability was developed in response to the industry trend of people using their smartphone or tablet to interact with service providers.
Class’ capability allows messages to be easily categorised and tracked across all clients. The notification settings can be configured to alert clients when they have new messages, reminding them if they need to respond to their accountant or administrator.
Class said documents exchanged through client messaging are automatically added to its document management system.
“Class’ client messaging is as simple to use as the texting and messaging programs available on smartphones, but with the filtering capabilities of email,” Class chief executive Kevin Bungard said.
“This new capability will enable accountants and administrators to further enhance their client experience and boost service levels.”