Poor IT systems leading to high staff turnover
Inefficient IT systems and processes are one of the main causes of employee dissatisfaction and often lead to higher rates of staff turnover, according to one human resources consultant.
Speaking to SMSF Adviser, Inspire People Consulting principal Elisa Nudelman said when IT systems are down or too slow this impacts on the employee’s ability to do their work, leading to frustration and the employee potentially leaving.
“Investing in anything that helps people to do their roles more effectively is always going to be of benefit,” said Ms Nudelman.
“Having great systems and processes in place to ensure employee’s working lives are more efficient will also be beneficial for the bottom line.”
Former CPA president for the NSW division and Knight Partners principal Peter Knight said systems and automation reduce the “level of mind-numbing work” undertaken by employees.
Improved systems and automation are not just about 'ensuring the numbers are correct', they are also about what other insights accountants can get from information so as to be able to help the client.
“That means you can show the client the financial impact of different scenarios,” said Mr Knight.
“It certainly changes the level of the relationship with the client, but for the accounting firm, that’s really good work and a lot of accountants get professional enjoyment from the work they’re doing compared to if they’re just crunching out tax returns.”
Miranda Brownlee is the deputy editor of SMSF Adviser, which is the leading source of news, strategy and educational content for professionals working in the SMSF sector.
Since joining the team in 2014, Miranda has been responsible for breaking some of the biggest superannuation stories in Australia, and has reported extensively on technical strategy and legislative updates. Miranda has also directed SMSF Adviser's print publication for several years.
Miranda also has broad business and financial services reporting experience, having written for titles including Investor Daily, ifa and Accountants Daily.