X
  • About
  • Advertise
  • Contact
Get the latest news! Subscribe to the SMSF Adviser bulletin
  • News
    • Money
    • Education
    • Strategy
  • Webcasts
  • Features
  • Events
  • Podcasts
  • Promoted Content
No Results
View All Results
  • News
    • Money
    • Education
    • Strategy
  • Webcasts
  • Features
  • Events
  • Podcasts
  • Promoted Content
No Results
View All Results
Home News

Trustee services failing ‘middle Australians’

Middle Australia is overlooked by Australia’s trustee services industry, where providers have evolved either as high-net-worth financial services or as a safety net for those without next of kin, says a leading industry expert.

by Keeli Cambourne
July 20, 2023
in News
Reading Time: 3 mins read
Share on FacebookShare on Twitter

Nicole Woodward, Trustee Services Manager for Australian Unity, said middle Australians could benefit from more accessible trustee services to help manage and protect their wealth through times of need.

“Death, loss of capacity and mental illness affects all Australian families. It’s time our industry evolved to better meet the needs of everyone,” she said.

X

Ms Woodward said statistics show that more than 50 per cent of Australians are working individuals who aren’t considered high-net-worth, but have substantial retirement savings and a median wealth of around $250,000.

Ms Woodward said trustee services started in the 19th century, when communities recognised individuals couldn’t be trusted to manage their relatives’ funds but following WWII the function of a trustee service evolved from addressing a social need to a form of wealth management for high-net-worth clients, as large trustees focused on accelerating national fungible wealth.

“In parallel came the emergence of the ‘state safety net’ service to support those who died intestate or were ruled by a judge as incapable of managing their own affairs. Victoria’s public trustee was established in 1939,” she said.

“The current trustee services still fall into these two categories, with public trustees catering to the disadvantaged while private trustee companies act as a wealth management service geared toward high-net-worth clients, a service gap still exists that limits accessibility for middle Australia.”

She said trustee services for middle Australia will fill a critical well-being gap

“It’s true that some trustee services are naturally tailored to high-net-worth individuals. For example, few middle Australians will ever need a philanthropic trust established,” she said.

However, she suggested that with a more accommodating trustee services landscape there are many services from which middle Australians could benefit.

These include things such as financial administration for protected persons, acting as a financial attorney for Australians that lose capacity due to conditions such as dementia, personal injury trusts for those who have received compensation after an injury who need help managing or investing the funds, and estate administration for Australians who do not have an appropriate relative or friend to appoint as executor of their estate.

“For each of these four services, it just takes one unforeseen event to put well-being on the line,” she said.

“A personal injury, a dementia diagnosis or a conflict within the family. These circumstances don’t discriminate based on income, class or any other factor.

“As our population continues to age, rates of dementia are rising and cases of serious mental illness are increasingly being recognised. In years to come, all Australians will be forced to navigate tough family and health issues more often. With these factors comes a greater role trustee services can play to support Australians’ well-being.”

Ms Woodward said Australia already has a public safety net in place to support those without the means to access private trustee services.

“And it’s not just about making services more accessible either, but investing considerably in marketing them to middle Australia and raising awareness,” she said.

Tags: NewsSuperannuationTrusts

Related Posts

When re-contribution strategies can tip over to tax avoidance

by Keeli Cambourne
December 4, 2025

Matt Manning from BT Financial said withdrawals from super are proportioned between the tax-free and taxable component. Standard withdrawals such...

Aaron Dunn, CEO, Smarter SMSF

EPOAs increasingly important as population ages

by Keeli Cambourne
December 4, 2025

Aaron Dunn, CEO of Smarter SMSF, said when the relevant ruling in regard to EPOs first came into play in...

Tight timeframes to respond to release authorities

by Keeli Cambourne
December 4, 2025

Mark Ellem, head of education for Accurium, said the ATO is concerned that SMSFs are not complying with release authority...

Comments 1

  1. Mysta Squiggle says:
    2 years ago

    It is indeed hard for middle Australia to find private financial managers. Our association (APTAGIE) is in desperate need of them to take over from the Public Trustee who plunders client assets to subsidise those with few assets. See https://aptagie.com.au/property

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Join our newsletter

View our privacy policy, collection notice and terms and conditions to understand how we use your personal information.
SMSF Adviser is the authoritative source of news, opinions and market intelligence for Australia’s SMSF sector. The SMSF sector now represents more than one million members and approximately one third of Australia's superannuation savings. Over the past five years the number of SMSF members has increased by close to 30 per cent, highlighting the opportunity for engaged, informed and driven professionals to build successful SMSF advice business.

Subscribe to our newsletter

View our privacy policy, collection notice and terms and conditions to understand how we use your personal information.

About Us

  • About
  • Advertise
  • Contact
  • Terms & Conditions
  • Privacy Collection Notice
  • Privacy Policy

Popular Topics

  • News
  • Strategy
  • Money
  • Podcasts
  • Promoted Content
  • Feature Articles
  • Education
  • Video

© 2025 All Rights Reserved. All content published on this site is the property of Prime Creative Media. Unauthorised reproduction is prohibited

No Results
View All Results
NEWSLETTER
  • News
  • Money
  • Education
  • Strategy
  • Webcasts
  • Features
  • Events
  • Podcasts
  • Promoted Content
  • About
  • Advertise
  • Contact Us

© 2025 All Rights Reserved. All content published on this site is the property of Prime Creative Media. Unauthorised reproduction is prohibited