The authority has named Natalie Cameron as investments and advice lead ombudsman and Heather Gray as superannuation lead ombudsman.
Ms Gray will begin working at AFCA on Monday, 18 May, while Ms Cameron will start on Monday, 22 June.
Ms Cameron was previously the general counsel and company secretary for AIA Australia, with her time at the insurer spanning roles managing operations, pricing, distributor relationships and product before becoming chief executive of its New Zealand business.
Before AFCA, Ms Cameron was the chief of customer operations for MLC Life Insurance.
Ms Gray was formerly a director of the legal industry superannuation fund Legalsuper. She also led the national superannuation practice for Hall & Wilcox before joining AFCA.
AFCA chief executive and chief ombudsman David Locke noted the pair’s wealth of experience in the financial services industry.
“Together, Natalie and Heather bring considerable experience and exceptional knowledge in insurance, superannuation and investments to AFCA,” Mr Locke said.
“I am delighted to see them join the team and look forward to working with them more closely over the coming months.”
