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Home News

Accountants losing out to online SMSF service providers

Accountants are being urged to show trustees that they can add value beyond basic administrative functions, as research indicates online service providers are starting to encroach on their traditional domain with SMSF trustees.

by Katarina Taurian
September 23, 2016
in News
Reading Time: 2 mins read
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The number of SMSF trustees choosing to manage their SMSF without a direct relationship to an accountant continues to grow, Investment Trends head of research, wealth management, Recep III Peker, told delegates at the Chartered Accountants Australia and New Zealand National SMSF Conference in Melbourne this week.

Of the SMSFs set up before 2010, 57 per cent said their accountant established it for them. That number has now come down to 44 per cent.

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A key competitor to accountants in this market is online service providers, with the price point being a crucial point of attraction for trustees.

On average, trustees who use an accountant to manage their SMSF spend $3,100 per annum. Those who use an online SMSF administration firm spend $1,700 per annum.

However, there are significant opportunities for accountants to reclaim some lost ground, with trustees continuing to have unmet advice needs.

Trustees are spending increasingly longer each month running their SMSF, especially in relation to ongoing monitoring and reporting, keeping up to date with regulations and necessary paperwork.

“So if an SMSF is in pension phase, it tends to be fine, but those who aren’t in pension phase, a lot of them are saying that these [tasks] are the hardest aspects of running an SMSF. One way accountants can help is make their admin and paperwork easy, and reduce the time trustees have to spend on this,” Mr Peker said.

“Also really important for accountants to use the right technology solutions to give clients easy access to their data, which has been [the] particular appeal of these online solutions, but not something trustees are always getting from accountant,” he said.

“If accountants can do this piece well, and show themselves to be still very relevant in the admin space, the opportunity is huge. Nearly half of SMSFs have unmet admin needs that they would pay for. There’s a really large opportunity for accountants. It’s just that they have to show what their value is relative to these other solutions that are competing with them.”

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Comments 2

  1. JohnH says:
    9 years ago

    The world is full of accounting clients who would theoretically pay extra for advice and a quality job
    However when it comes time to test this theory the majority go straight back to price
    The gap between $1700 and $3000 is a bridge too far as all the cheap providers use the offshore
    processing centres.
    This is a far bigger question than SMSF accounting alone and one I would like to know if any of our so called accounting leadership bodies have an opinion on the direction this is heading
    Will there be any jobs in this area in the future or will it just finish up another industry we did not really need to do in Australia so we exported the jobs

    Reply
  2. Anonymous says:
    9 years ago

    Which accountants are looking for SMSF business? The on-line administrators are everywhere advertising their benefits. I would consider an accountants service however I have not been approached or viewed any advertisements promoting the benefits

    Reply

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SMSF Adviser is the authoritative source of news, opinions and market intelligence for Australia’s SMSF sector. The SMSF sector now represents more than one million members and approximately one third of Australia's superannuation savings. Over the past five years the number of SMSF members has increased by close to 30 per cent, highlighting the opportunity for engaged, informed and driven professionals to build successful SMSF advice business.

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