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ATO flags issues with processing super transfer requests  

ATO flags issues with processing super transfer requests
Tony Zhang
16 November 2021 — 1 minute read

The Tax Office is contacting clients with overseas or unreliable addresses that have completed a super transfer request on ATO online.

Due to recent changes to ATO online, the ATO has identified an issue with fund to fund super transfer requests using overseas or unreliable addresses drawn from ATO systems. 

“We have been unable to deliver these requests to the identified funds as the state and/or postcode fields are returning as blank in these scenarios. Approximately 1,500 clients have been impacted across 85 funds,” the ATO said.

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“To address this, we will be contacting clients with overseas or unreliable addresses that have completed a super transfer request on ATO Online since 14 March 2021, advising that they should contact their fund to complete the transfer.”

Funds are advised they could receive contact from impacted clients inquiring about the status of the transfer request or requesting a transfer, according to the ATO. Funds are asked to support clients that contact them and complete a fund initiated transfer request.

“We intend to engage with funds on any proposed solutions to ensure we do not create any unintended consequences in resolving this recent issue,” the ATO explained.

“If you have further enquiries on this matter, lodge a request using the Super Enquiry.” 




Tony Zhang

Tony Zhang is a Journalist at SMSF Adviser, which is the leading source of news, strategy and educational content for professionals working in the SMSF sector.

Since joining the team in 2020, Tony has covered various publications across the legal, financial and professional services sectors including Lawyers Weekly, Adviser Innovation, ifa and Accountants Daily.

ATO flags issues with processing super transfer requests  
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