Administrator releases new portal amid fee pressures
An SMSF administrator has introduced a new portal to its service offering to advisers with clients that are very fee-sensitive or are self-directed investors.
In releasing its new portal, SMSF Alliance principal David Busoli said it will give the administrator the ability to offer advisers an additional, no-cost, service enhancement.
“Advisers now have the additional option to reduce their workload further by allowing trustees the ability to tag documents to unmatched items or satisfy other general requirements directly via the portal,” Mr Busoli said.
“If the adviser chooses, trustees may also access a full suite of online SMSF reports and their fund document files. The adviser retains both visibility and control over all contact.”
Mr Busoli said that under his firm’s standard wholesale service, the administrator normally receives little to no contact from the adviser’s trustee clients and vice versa.
“The adviser’s office is the central point for all communications. We have no problems with this and know that many advisers would have it no other way,” he said.
However, Mr Busoli noted that some advisers would prefer to have less involvement in this process. He said this is particularly the case for very fee-sensitive clients, self-directed investment clients requiring primarily strategy and structural advice and clients whose investments have a large component of non-data-fed investments such as real estate.