Powered by MOMENTUM MEDIA
SMSF adviser logo
subscribe to our newsletter

ATO resolves errors in SMS alert service

ATO
By Adrian Flores
18 February 2020 — 1 minute read

The ATO has revealed it has resolved an error in its newly launched text message alert service for trustees that was flagged by a number of SMSF industry professionals.

Last week, the new SMS alert service was mistakenly triggering alerts for SMSF trustees upon lodgement of their 2019 annual return.

SMSF practitioners reported that the errors appeared to stem from lodgement of SMSF annual returns, which triggered a change in the SMSF’s electronic service address (ESA) that then generated a mistaken alert to the affected trustees.

But today, the ATO announced that the system error triggering the SMS alert has been resolved.

In addition, the “Invalid ESA” message that was displayed in Online services for agents has also been fixed.

“Text and email alerts relating to electronic service address were previously sent incorrectly to a small number of SMSF trustees,” the ATO said.

“SMSF trustees and their representatives can be assured that any alerts or messages received are being correctly issued.”

SUBSCRIBE TO THE
SMSF ADVISER BULLETIN

Get the latest news and opinions delivered to your inbox each morning