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‘Tremendous’ new oversight looms for SMSF professionals

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Miranda Brownlee
30 May 2017 — 2 minute read

SMSF firms have been warned that under the government’s proposals for dispute resolution, ASIC will have access “to a tremendous amount of information”, increasing the level of oversight it has over licensees.

The Fold Legal director Jaime Lumsden Kelly says currently external dispute resolution (EDR) schemes only have an obligation to report to ASIC if, in the course of reviewing a dispute, they see evidence of a systemic breach.

A systemic breach would be a major issue that could be entrenched across the business, Ms Lumsden Kelly explained to SMSF Adviser.


“That’s going to change under the new proposal [however]. The EDR scheme will have an obligation to report any contravention of any law to ASIC or APRA,” she said.

“Thats a really big shift from the current model, because its not just financial services laws, its any law and its any contravention, so theres no materiality threshold on that.”

Ms Lumsden Kelly said this is different from the licensee’s reporting obligations as they’re only required to report issues to ASIC where they meet the significance test.

“What I see here is the potential for a mismatch in issues that licensees are reporting versus issues that the EDR scheme is reporting, which means that, more than likely, ASIC is going to be getting a lot more information from EDRs on potential breaches of laws than is currently the case,” she said.

Some of the issues being reported will be related to matters that licensees would not otherwise have reported themselves, because they have no obligation to do so.

“Broadly speaking, thats going to mean that ASIC is going to have greater oversight with whats happening within licensees, because theyre going to have access to more information,” Ms Lumsden Kelly said.

Under the proposed reporting requirements for the new dispute resolution framework, licensees will also be required to regularly report their internal dispute resolution to ASIC.

Ms Lumsden Kelly said she has concerns about the fact that the corporate regulator will have “access to a tremendous amount of information that they can use”.

“If theyre collecting information about complaints and they see a large number of complaints or theyre collecting granular information about complaints and they see a particular compliant that gives them concern, thats going to give ASIC more avenues to prompt an investigation,” she said.

“ASIC will commence an investigation if a consumer complains directly to ASIC, but now, ASIC may very well start an investigation because the consumer has complained to the licensee and information about that complaint is passed back to ASIC through the reporting process.”

The corporate regulator may also have compliance concerns if licensees are reporting that they’ve had no complaints, Ms Lumsden Kelly warned.

“Thats not necessarily unusual, having no complaints does happen, but certainly I could see that in some point in the future that ASIC might decide to start poking around in licensees that have had no complaints, just to sort of check that their complaints processes are appropriate and that theyre doing everything correctly.

“So there will be more opportunities for more scrutiny and oversight, and more prompts for ASIC investigations out of some of the information that theyre going to be getting.”

Miranda Brownlee

Miranda Brownlee


Miranda Brownlee is the deputy editor of SMSF Adviser, which is the leading source of news, strategy and educational content for professionals working in the SMSF sector.

Since joining the team in 2014, Miranda has been responsible for breaking some of the biggest superannuation stories in Australia, and has reported extensively on technical strategy and legislative updates. Miranda has also directed SMSF Adviser's print publication for several years. 

Miranda also has broad business and financial services reporting experience, having written for titles including Investor Daily, ifa and Accountants Daily.

You can email Miranda on: This email address is being protected from spambots. You need JavaScript enabled to view it.

‘Tremendous’ new oversight looms for SMSF professionals
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