Keeping it personal
Novo Super general manager Paul May discusses how he and his business partner created an accessible administration service with a personal touch. Miranda Brownlee reports
After spending a significant number of years crafting his SMSF service skills and knowledge at one of the larger institutions, Paul May made the decision in early 2013 to join the business of an old colleague, Tony Pedro. After becoming a business partner with Mr Pedro, the two set out to create an administration business offering clients plenty of accessibility in terms of offering solutions to technical SMSF issues, and a more direct relationship.
Both business partners wanted to avoid a focus on cost/income ratios, which they believe tends to drive institutions and larger companies, and eliminate any conflict of interest. Independence is something they have also taken into consideration in the process of becoming licensed for the new licensing regime for accountants, in regards to their decision to become authorised under an independent dealer group rather than under an institution.
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Miranda Brownlee is the deputy editor of SMSF Adviser, which is the leading source of news, strategy and educational content for professionals working in the SMSF sector.
Since joining the team in 2014, Miranda has been responsible for breaking some of the biggest superannuation stories in Australia, and has reported extensively on technical strategy and legislative updates.
Miranda also has broad business and financial services reporting experience, having written for titles including Investor Daily, ifa and Accountants Daily.