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Keeping it personal

Keeping it personal

Novo Super general manager Paul May discusses how he and his business partner created an accessible administration service with a personal touch. Miranda Brownlee reports

After spending a significant number of years crafting his SMSF service skills and knowledge at one of the larger institutions, Paul May made the decision in early 2013 to join the business of an old colleague, Tony Pedro. After becoming a business partner with Mr Pedro, the two set out to create an administration business offering clients plenty of accessibility in terms of offering solutions to technical SMSF issues, and a more direct relationship.
Both business partners wanted to avoid a focus on cost/income ratios, which they believe tends to drive institutions and larger companies, and eliminate any conflict of interest. Independence is something they have also taken into consideration in the process of becoming licensed for the new licensing regime for accountants, in regards to their decision to become authorised under an independent dealer group rather than under an institution.

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Keeping it personal
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